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General
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Who is T Shirt1?
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T Shirt1 is a full service screen
print and embroidery business established in 1979. We offer custom
artwork for all of your imprinting, embroidery, CAD-CUT and computer
transfer needs. All of our work is done in house and you may view our
print shop during regular business hours on our live webcam.
We can screen print your order for you whether you need 36 pieces or
30,000 pieces. We
currently ship within the United States, as well as to the U.S. and
British Virgin Islands.
How can I
contact T Shirt1?
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Please visit our contact page on
this website.
What are your
business hours?
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Our business hours are:
Monday through Thursday: 8:00 a.m. to
5:30 p.m. EST
Friday: 8:00 a.m. to 4:30 p.m. EST
What forms of
payment do you accept?
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We accept Cashiers Checks, Money
Orders, Master Card, VISA, Discover and American Express. We reserve the
right to add 5% to credit card orders.
When is payment due?
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We require a 50% non-refundable
deposit at the time your order is placed, with the balance due at the
time your order is picked up or shipped. Frequent
customers may apply for NET TERMS in accordance with our Credit and
Collection policy. If you need the order shipped in five business
days or less, we do require payment in full at the time the order is
placed.
Ordering
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How many items do
I have to buy in a screen print order?
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Due to the amount of time it
takes to set up an order, we require a minimum of 36 pieces in a
screen print order.
Also, we need a minimum of one dozen pieces per screen (color and
location) in a screen print order. For example: If you want to order
white t-shirts with a three color front and two color back, we would
need the order to have a minimum of 60 pieces (5 dozen) to print it.
Also, because of the difficulty in manufacturing exact quantities, as
fulfillment of the order, we reserve the right to overrun or under run
quantities by 5%. If an exact quantity is needed, you may wish to
add a few more items to the order in case some garments arrive damaged
from the distributor.
How many colors of ink can I
use?
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We can print up to six different ink colors per location. However,
depending on the color of garment chosen, we can also sometimes use half
tones to give the appearance of many more colors in the design.
How long will it
take you to ship my order?
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We guarantee that all
orders will be shipped within 10 business days from the date we
have payment and art approval. However, we cannot be held liable
if an order is shipped later or arrives later due to emergencies such as
weather delays, supplier problems, etc. We
can ship out within five business days IF payment is
made in full and the art is approved quickly.
What if I need my
order rushed and your five day turn around is not fast enough for
me?
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T Shirt1 can send your order using
expedited methods of shipping, such as UPS 2nd Day
Air, UPS Red, and U.S. Express Mail. We will calculate the charge for
this service and
apply it to your order. Also, we would charge for overtime work when
appropriate.
What if I need
more shirts after my order arrives?
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We require half the
applicable minimum quantities for reorders. We temporarily keep your
artwork on screens that are retained for two weeks from the date we
print your order. Therefore, we will need to take a reorder from you
fairly quickly. It is best that if you think you may need a reorder, you
let us know this is likely at the time you place the original order.
Can I get
different items with the same design on them?
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As long as the
artwork stays the same size, and there is room on the garment, we can
print a variety of garments with the same artwork and consider it one
order to save you money. For example: you could order light blue
t-shirts, grey hooded sweatshirts, and white tank tops getting the same
artwork in black ink and they would be priced according to the garment but
still count as one overall order. If you need an ink change, there is a
$20.00 per color/location ink change fee.
Can I get
different designs on the items I order?
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You may not get
different designs screen printed on garments and count them as the
same order. Since all different screens would need to be created,
all different designs would have to count as separate orders and be
priced accordingly.
Do you offer price
breaks on larger orders?
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Our prices are based
upon: which garment you order, how many items are requested/which colors
they are, how many colors of ink are being used, and in which locations
we are printing. Since each order is custom and dependant on the factors
listed above, we take the time to price each order separately to give
our customers the best prices possible rather than providing a generic
quote. You may
request a quote on our website
or at our toll free phone number (888.874.4781) and we will get back
with you quickly with prices. Certainly the more garments in an order,
the better the price break.
When do you need
my order?
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Our normal daily cutoff time is 2:00
P.M. Orders placed after that time will be considered as a next
business day order and the shipping date will be determined from
that date instead.
What if I need to
make changes to my order after I place it?
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We will do our best to accommodate
any changes needed within 24 hours of the order being placed.
However, if the garments have already been ordered, we will not be able
to make changes unless you are willing to pay the restocking fee and
service charges associated with the changes being made. Please see the
Artwork section if you need changes to any artwork done.
Can I cancel my
order after it is placed?
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No. Once an order is placed and
payment is made, the various departments here begin preparations for
printing the order. Since everything we do here is custom work, we
cannot cancel an order after it is placed and being processed. That is
why we require a non refundable 50% deposit to get started with
orders.
What if I am
missing pieces when my order arrives?
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All of our orders are double
counted-once when the goods are received and distributed for decoration,
and once as the order is being packaged for pick up or delivery. The
packages are then sealed and orders are marked to show the order is
complete before an order leaves our business. If you still feel you are
missing anything, all claims must be made within three calendar
days of when the order is picked up or delivered. All local orders being
picked up must be inspected and counted with you before the order
leaves our business or all claims are null and void.
Artwork
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Does T Shirt1 create
the artwork for me?
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We provide the first hour of
artwork free to our customers. After that, we charge $50.00 per
half hour for artwork. However, the majority of designs can be done within an
hour's time frame, so we rarely have to charge our customers for art
fees. If so, we will notify you of this in advance. Also, most good
screen print art can be done using three to four colors in the design.
Separate colors can be blended on light colored garments and also used
as half tones to give the look of a variety of colors on a shirt. Also,
if we create the artwork based upon your specifications and then you
request changes, you will be charged accordingly.
Can I supply my own artwork?
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Yes. T Shirt1 accepts designs in .eps, .ai,
.psd, or .cdr formats via email or U.S. Mail. Camera ready art is not
screen ready. It is artwork with a high black and white contrast,
has no grays, is sharp, crisp and needs no further touch up, design, or
rearranging for use. Whenever you send artwork which is smaller than your
actual imprint area, please keep in mind that any imperfection will be
enlarged. For best results, we suggest you send your art as close to 75%
of its print size as possible. We cannot use pre-screened,
pre-tinted or half tone artwork. Also, some thin lines or reverses may
not reproduce at the thickness submitted. Artwork submitted which
requires any type of work will be charged accordingly. Our art
department will look at all artwork submitted and make suggestions in
advance if we feel changes need to be made.
Do
you charge a fee for artwork?
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We provide the first hour of
artwork free to our customers. After that, we charge $50.00 per
half hour for artwork. However, the majority of
designs can be done within an hour's time frame, so we rarely
have to charge our customers for art fees.
Also, if we create the artwork based upon your specifications and
then you request changes, you will be charged accordingly.
May I see
the design before the shirts are printed?
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Yes. Written artwork approval is required on
ALL orders. We will not print
any order unless the written art approval is on file. Therefore, please
be prompt approving your artwork so there is no delay in shipping your
order. Signed approval of artwork via email or US Mail indicates
that the artwork is exactly how you want it to look-this includes
all ink colors, placements, dimensions, content, punctuation, and spelling. Approval of artwork
relieves T Shirt1 of any claim arising as the result of flawed art.
Can you match our PMS colors?
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We offer a very large assortment of ink
colors from a variety of manufacturers. Custom color mixing or PMS
matching is possible at a charge of $25.00 per color. PMS colors are only
a guideline. Due to the differences between paper and textiles or other
substrates, an exact color match cannot be guaranteed.
Shipping
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How does your company ship
orders?
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We prefer to ship via FedEx Ground or UPS Ground within the
United States. We ship via FedEx Economy or the United States Postal Service (Priority
Mail) when we ship to the U.S. Virgin Islands. Shipping is free using
these methods.
How much do you charge for shipping within the continental United
States?
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We offer FREE shipping if we
use our preferred methods of shipping, FedEx Ground or UPS Ground. We can ship via an expedited method of shipping if needed. However, we would need to
charge accordingly for this.
How much does your company charge for shipping to the U.S. Virgin
Islands?
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T Shirt1 ships to the U.S. Virgin Islands using FedEx Economy
or Priority
Mail, United States Postal Service for FREE.
What if I need my shipment rushed?
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We can send your order using expedited methods of shipment,
such as FedEx Express, UPS 2nd Day Air, UPS Red Label, and U.S. Express Mail. We will
calculate the charge for this service and
apply it to your order.
How can I track my shipment?
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T Shirt1 makes tracking your shipments very easy and
convenient. Our staff checks the status of the order daily for you to
make sure the shipment is on time. At the time we ship the order, we
also have an email sent notifying you that the shipment is on the way.
The tracking number and anticipated arrival date are also listed in the
email. You may track your package on two different parts of our website:
www.tshirt1.com
and
www.tshirt1.com/shipping.htm.
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